Operational Excellence: Customer Focus and Leadership
This 15-hr micro-credential utilizes the experience of Future State Engineering’s Max Krug to show you how operational excellence is achieved. For over two decades, Max’s approach has been proven to work with a wide range of organizations.
Operational Excellence: Problem Solving and Root Cause Analysis
In this short 10-hr micro-credential, learners will explore the "PDCA" (Plan, Do, Check, and Act) process for continuous improvement and problem-solving processes within an organization.
Operational Excellence: Management Systems
In this short 4-hr micro-credential, learners will explore operational excellence, management systems, and the need for effective decision-making. Learners will identify that achieving operational excellence requires a focus on customer relations.
Max Krug provides operational excellence services expertise to organizations with the primary objective of achieving breakthrough financial and operational performance. Max has 35 years of experience in operations, and his range of expertise and experience includes manufacturing operations, distribution, and project management. He assists organizations in achieving Operational Excellence by utilizing Theory of Constraints, Lean Management, and Total Quality Management principles. He works with companies to develop corporate strategy and provides hands-on implementation support of the actions required to create a high performing organization. Max holds several certifications in Theory of Constraints, Lean, and Six Sigma in addition to a B.S. in Industrial Engineering from Alfred University and an MBA from St. Bonaventure University.Email