In partnership with Future State Engineering, we have developed a Micro-credential Program that focuses on Operational Excellence. This is the first micro-credential of the program and it explores the topic of customer focus and leadership.
No admission requirements, no application process, no pre-requisites, open to anyone
Learn at your own pace using a computer, tablet or smartphone
Take up to 90 days to complete the course
Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature
In partnership with Future State Engineering, we have developed a Micro-credential Program that focuses on Operational Excellence. This program includes five short courses, which address specific topics that are essential to building operational excellence within an organization.
Throughout these courses, we will be referring to Future State Engineering’s “House of Operational Excellence” to support your learning and to better understand how Operational Excellence is achieved and the conditions needed to create high-performing organizations. The five short courses that make up this Micro-credential Program include:
01. Customer Focus and Leadership
02. Root Cause Analysis and Problem Solving
03. Management System
04. Stable and Capable Delivery System
05. Continuous Improvement Culture
Review the curriculum below to see the topics covered. Learners who successfully complete the course will earn a digital badge and certificate of course completion that can be downloaded and shared via social media.
You will have access to the course for 90 days to work through the content.
Upon successful completion of this short course, learners should be able to:
Analyze the importance of operational excellence, particularly how is relates to customer service and meeting customers' needs
Evaluate how to achieve organizational alignment and why it is necessary in achieving operational excellence
Analyze the need for effective leaders within the organization and how leaders can negatively or positively impact operational excellence
Recognize the vital role that employees play within the organization and why their perspectives matter
Analyze an organization's strategies to ensure that they align with performance metrics and the organization's short and long-term goals and planning
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Introduction from Sault College's eLearning Department
Before we begin...
What is asynchronous online self-directed learning?
Learner Resources and Supports
Navigation Tips
Technology Requirements
Privacy and Accessibility Policies
Learner Introductions
Discussion Forum: Learner Engagement
Technical Discussion Forum
Frequently Asked Questions
Help & Contact Information
Welcome and Micro-credential Information
Modes of Learning
Learning Outcomes
Module Learning Objectives
It Starts with the Customer
Lesson 1 (Discussion Forum) - Customer Focus
Module Level Learning Objectives
Organizational Alignment
Discussion Forum # 2 - Mindset (Reflection)
Module Learning Objectives
Lesson 3: Leading the Way
Discussion: Leaders and Achieving Operational Excellence
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