FAQ

  • Do I receive a transcript or college credit for courses taken through this site?

    Online courses on this site are for professional development purposes. This means they are non-credit courses that do not appear on a transcript. You will, however, receive a certificate of course achievement and digital badge for all courses successfully completed.

  • Do I need to apply to Sault College to take courses offered on this site?

    There is no application process for courses offered on this site. In addition, courses on this site do not have any prerequisites. Anyone who is interested may enroll.

  • Can I get a refund if I am unable to attend my online course?

    We do not provide refunds once you have enrolled and paid for a course. Once you pay for a course you have immediate access to it and will have at least 90 days to complete it.

  • How do I access my course?

    Once you have registered and paid for a course, you will receive an email with instructions on how to access the course. If you did not receive a welcome email, check to ensure it is not in your junk folder. You can also access it by signing into your account and selecting the course listed on "My Dashboard".

  • Do I have to log in at a certain time to complete a course?

    Courses are designed for learners to go through at their own pace without the need to interact with other learners or a teacher. Course materials are self-directed, meaning you work through the materials at your own pace at a time that is convenient for you. After you enroll in a course, you will have 90 days to complete it unless stated otherwise.

  • What are the system requirements to access a course on this site?

    DESKTOP USERS, please use one of the following browsers: Chrome, Firefox, Safari or Microsoft Edge. MOBILE USERS, please use one of the following: iOS Safari 11 and up, Chrome, or Samsung Internet. NOTE: This site does not support Internet Explorer.

  • Can I take more than one course at a time?

    Yes. You can enroll in as many courses as you like.

  • How do I reset or change my password?

    If you forget your password, you can reset it by selecting "Forgot Password?" on the sign in page. If you are already signed in to the site and want to change your password, click on your name and select "My Account" and then select "Password".

  • How do I access receipts or certificates of completion?

    Once you register and pay for a course, you will be emailed an invoice receipt for your records. Check your junk mail folder if you did not receive the email. Similarly, once you earn a certificate of achievement and digital badge, you will receive an email with a link to obtain them. You can also access receipts or certificates/badges by signing into the site, clicking on your name, and selecting "My Account". Certificates and receipts continue to be available through your account even after your access to a course expires.