In partnership with Future State Engineering, we have developed a Micro-credential Program that focuses on Operational Excellence. This is the third micro-credential of the program and it explores the topic of management systems and operational excellence that focuses on both customer relationships and organizational change.
No admission requirements, no application process, no pre-requisites, open to anyone
Learn at your own pace using a computer, tablet or smartphone
Take up to 90 days to complete the course
Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature
In partnership with Future State Engineering, we have developed a Micro-credential Program that focuses on Operational Excellence. This program includes five short courses, which address specific topics that are essential to building operational excellence within an organization.
Throughout these courses, we will be referring to Future State Engineering’s “House of Operational Excellence” to support your learning and to better understand how Operational Excellence is achieved and the conditions needed to create high-performing organizations. The five short courses that make up this Micro-credential Program include:
01. Customer Focus and Leadership
02. Root Cause Analysis and Problem Solving
03. Management System
04. Stable and Capable Delivery System
05. Continuous Improvement Culture
Review the curriculum below to see the topics covered. Learners who successfully complete the course will earn a digital badge and certificate of course completion that can be downloaded and shared via social media.
You will have access to the course for 90 days to work through the content.
Upon successful completion of this micro-credential, you should be able to:
Describe the importance of management systems and the need for effective decision making.
Identify that achieving operational excellence requires focus on both your customer relationships and the organizational changes you make.
Introduction from Sault College's eLearning Department
Before we begin...
What is asynchronous online self-directed learning?
Learner Resources and Supports
Technology Requirements
Navigation
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Learner Introductions
Discussion Forum: Learner Engagement
Technical Discussion Forum
Frequently Asked Questions
Help & Contact Information
Welcome and Micro-credential Information
Micro-credential Overview
Learning Outcomes
Modes of Learning
Module Learning Objectives
Lesson 1: Management Systems
Discussion: Reflection (Transformational Change)
Final Graded Quiz
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