The Crisis Negotiation and Intervention Techniques (CNIT) micro-credential series from Sault College is a three-level, self-paced online program designed to build progressive expertise in crisis communication, de-escalation, and intervention strategies across diverse professional settings.

CNIT Micro-Credential Series Summary

Developed in partnership with Monique Rollin, retired police inspector and crisis negotiation instructor, this series translates law enforcement negotiation frameworks into practical tools for professionals in healthcare, education, security, social services, and frontline response.

Level One: Introduction to Crisis Negotiation and Intervention Techniques

  • Focus: Foundational principles of crisis negotiation
  • Key Skills:
    • Crisis recognition and assessment
    • Scene safety and time management
    • Communication strategies using the Behavioural Influence Stairway Model
  • Outcome: Learners gain essential de-escalation and rapport-building skills applicable in emotionally charged or high-risk situations

Level Two: Crisis Negotiation and Intervention Techniques

  • Focus: Advanced application of crisis communication and suicide intervention
  • Key Skills:
    • Structured three-phase de-escalation model
    • Suicide risk recognition and response
    • Emotional regulation and empathetic dialogue
  • Outcome: Learners apply scenario-based strategies to manage volatile encounters and support individuals in crisis

Level Three: Leading Critical Negotiations and Crisis Intervention

  • Focus: Leadership in high-stakes crisis negotiation
  • Key Skills:
    • Mental illness response strategies
    • Critical incident leadership models
    • Team coordination and decision-making
  • Outcome: Learners explore law enforcement negotiation frameworks to strengthen strategic thinking and lead crisis interventions ethically and effectively

Each level includes interactive modules, discussion forums, and real-world scenarios. Learners earn a digital badge and certificate upon completion, with no prerequisites required. The series emphasizes calm, connection, and communication, empowering professionals to respond ethically and effectively in emotionally volatile environments.