Here are some of the highlights for this micro-credential.
No admission requirements, no application process, no pre-requisites, open to anyone
Take up to 90 days to complete the course
Learn at your own pace using a computer, tablet or smartphone
Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature
This course is not a substitute for accredited police training and does not qualify you as a police crisis negotiator or mental health practitioner. CNIT Level Three is designed to enhance your professional development by offering insight into the leadership principles and structured approaches used by police negotiators during critical incidents.
By exploring police negotiation frameworks, team roles, and decision-making models, this program aims to deepen your understanding of crisis negotiation and intervention techniques discussed in the previous levels - particularly as you prepare for leadership responsibilities in your sector.
Whether you work in policing or are interested in a role as a crisis negotiator, work in security, mental health, education, healthcare, or any frontline role, learning from law enforcement models will help broaden your strategic thinking, improve team coordination, and strengthen your ability to lead during high-risk events.
This level includes the following modules:
Module 1: Mental Illness and Crisis Negotiation Strategies
Module 2: Critical Incident Response for Civilian and Organizational Leaders
Module 3: Capstone and Review
Each module draws from real-world negotiation techniques adapted from law enforcement and behavioural psychology, refined for professionals working in high-risk, emotionally volatile, or unpredictable settings
Learners who successfully complete the course will earn a digital badge and certificate of course completion that can be downloaded and shared via social media.
You will have access to the course for 90 days to work through the content at your own pace.
At the end of this micro-credential, which includes applicable learning exercises and scenarios, you should be able to:
Apply advanced active listening techniques and adjust verbal and non-verbal communication to support individuals experiencing mental illness and crisis.
Execute a structured approach to respond to critical incident for civilian and organizational leaders.
Develop appropriate responses to various scenario-based learning experiences that support the application of knowledge and skills.
Engage in empathetic, non-judgmental dialogue to assess risk and encourage voluntary compliance and support-seeking.
Land Acknowledgement
Accessibility, Diversity, Equity, and Inclusion (IDEA) Statement
Introduction from Sault College's eLearning Department
What is asynchronous online self-directed learning?
Learner Resources and Supports
Technology Requirements
Privacy and Accessibility Policies
Navigation
Learner Introductions
Discussion Forum: Learner Engagement
Technical Discussion Forum
Frequently Asked Questions
Help & Contact Information
Copyright Disclaimer
Before we begin...
Introduction to Level Three- Multimedia Presentation
Module 1: Communication Obstacles and Strategies
Module 1: Discussion Forum
Module 2- Crisis Intervention and Intervention Techniques
Module 2: Discussion
Module 3: Criss Negotiation and Intervention Techniques
Before you go...
Final Letter of Thanks
Thank you
Important Note: While this course is built on law enforcement crisis negotiation frameworks, it is NOT law enforcement training. This curriculum does not authorize or substitute for police negotiation duties or tactical responsibilities. Rather, it translates advanced communication and de-escalation strategies into practical tools that can be adapted across professions. The Crisis Negotiation and Intervention Techniques (CNIT) micro-credential series is designed to enhance your professional communication skillset - equipping you with transferable, evidence-based tools that contribute to personal and public safety, situational awareness, and decision-making in crisis environments.
These techniques are especially relevant for, but are not limited to:
The CNIT approach supports peaceful, informed, and ethical resolution of escalated situations, emphasizing calm, connection, and communication. These principles are universal. This micro-credential program empowers learners to:
Recognize and respond appropriately to individuals in emotional crisis.
Navigate volatile situations without escalating tension or risk.
Influence behaviour safely and ethically, without needing positional authority.
Make time your ally in dynamic or unstable encounters.
Engage in meaningful dialogue that supports peaceful resolution and preserves dignity.
What a fantastic addition to level one ! Monique again shares valuable insight and knowledge into the world of suicide intervention and de escalation. Well...
Read MoreWhat a fantastic addition to level one ! Monique again shares valuable insight and knowledge into the world of suicide intervention and de escalation. Well formed, easy to follow and understand and very enjoyable- even though you're dealing with some serious topics. What I would say is, after the course and gaining this knowledge, seek ways to practice your active listening skills! Learn from others in the field and if you're looking to expand on your skills, not only take level 3 but look into volunteering on a crisis hotline.
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