Here are some of the highlights for this micro-credential.

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the micro-credential

  • Receive a certificate of micro-credential completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

This 15-hr micro-credential will help learners who work in a team environment. You will learn three fundamental team dynamics, including communication, trust, and skills.  Additionally, learners will explore strategies to address conflict.

Review the course curriculum below to see the topics covered.  

Learners who successfully complete the micro-credential will earn a digital badge and certificate of course completion that can be downloaded and shared via social media. 

You will have access to the micro-credential for 90 days to work through the content.


    1. Before we begin...

    2. Welcome and Micro-credential Information

    3. Micro-credential Navigation

    4. Micro-credential Learning Outcomes

    1. Lesson 1: Learning Objectives

    2. What is a Team?

    3. Team Versus Group

    4. Exercise

    5. The Role of Teams in Organizations

    6. Traits of Effective Teams

    7. Successful Teamwork

    8. Dynamics of High-performing Teams

    9. Knowledge Check

    10. Being a Good Communicator

    11. Working in a Virtual Environment

    12. Working From Home

    13. Summary

    14. Lesson 1 Quiz

    1. Lesson 2: Learning Objectives

    2. Communication

    3. Effective Communication

    4. Practicing Effective Communication While Presenting

    5. One-on-One with your Manager

    6. Communicating with your Manager

    7. Knowledge Check

    8. Water Cooler Conversations

    9. How to Have Conversations with Someone Who is Shy

    10. Lesson 2: Knowledge Check

    11. Supporting a Shy Person

    12. How to Clearly Communicate Individual and Team Goals

    13. Creating Individual Goals

    14. How to Identify Resource Requirements and Communicate Resource Needs

    15. How to Offer Feedback

    16. Giving Great Feedback

    17. Giving Feedback

    18. Exercise

    19. Lesson 2: Knowledge Check # 2

    20. How to Receive Feedback

    21. How to Receive Feedback Continued

    22. How to Have Conversations if You Are Shy

    23. Having Conversations if You Are Shy, Continued

    24. Summary

    25. Lesson 2 Quiz

    1. Lesson 3: Learning Objectives

    2. What is Trust?

    3. How to Establish and Build Trust

    4. The Five Elements to TRUST

    5. Trust Within a Team

    6. How to Repair Trust When it has Been Impaired

    7. Building Trust

    8. Establishing and Building Trust Continued

    9. Lesson 3: Knowledge Check

    10. Exercise

    11. Exercise

    12. Making Apologies Count

    13. A Perfect Apology

    14. How to Accept an Apology

    15. How Games Can Build Trust

    16. Summary

    17. Lesson 3 Quiz

    1. Lesson 4: Learning Objectives

    2. Overview

    3. The Importance of Clarity in Teams

    4. How is Clarity Relevant to Teams?

    5. Types of Curiosity

    6. Types of Curiosity Continued

    7. Know Your Role

    8. Know Your Role, Continued

    9. How to Express Curiosity

    10. Four I's

    11. Lesson 4: Knowledge Check

    12. Skills Inventory

    13. Exercise

    14. How to Get Credit for Your Work

    15. How to Get Credit for Your Work, Continued

    16. Exercise

    17. Exercise

    18. How to Give a Compliment

    19. How to Give a Compliment

    20. What to do if Someone Takes Credit for Your Work, Continued

    21. How to Receive it with Grace

    22. What To Do if Someone Takes Credit for Your Work

    23. Lesson 4: Knowledge Check (#2)

    24. Summary

    25. Lesson 4 Quiz

    1. Lesson 5: Learning Objectives

    2. Overview

    3. What is Conflict?

    4. Knowledge Check

    5. When is Conflict Beneficial?

    6. When is Conflict Harmful?

    7. Silent Conflict

    8. How to Separate the People From the Problem

    9. Integrative Negotiation

    10. Lesson 5: Knowledge Check

    11. How to Identify the Source of a Conflict

    12. Exercise

    13. The Importance of a Win-Win Outcome

    14. When Working With Others, There Will be a Conflict

    15. How to Brainstorm Ideas

    16. How to Test Out Possible Solutions

    17. Summary

    18. Lesson 5 Quiz

About this course

  • $220.00
  • 105 lessons
  • 0 hours of video content

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