Here are some of the highlights for this micro-credential.

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the micro-credential

  • Receive a certificate of micro-credential completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

This 15-hr micro-credential will help learners who work in a team environment. You will learn three fundamental team dynamics, including communication, trust, and skills.  Additionally, learners will explore strategies to address conflict.

Review the course curriculum below to see the topics covered.  

Learners who successfully complete the micro-credential will earn a digital badge and certificate of course completion that can be downloaded and shared via social media. 

You will have access to the micro-credential for 90 days to work through the content.


  • 1

    Welcome to the Micro-credential!

    • Before we begin...

    • Welcome and Micro-credential Information

    • Micro-credential Navigation

    • Micro-credential Learning Outcomes

  • 2

    Lesson 1: The Roles of Teams

  • 3

    Lesson 2: Communicating in a Team

  • 4

    Lesson 3: Trust

  • 5

    Lesson 4: Skills

    • Lesson 4: Learning Objectives

    • Overview

    • The Importance of Clarity in Teams

    • How is Clarity Relevant to Teams?

    • Types of Curiosity

    • Types of Curiosity Continued

    • Know Your Role

    • Know Your Role, Continued

    • How to Express Curiosity

    • Four I's

    • Lesson 4: Knowledge Check

    • Skills Inventory

    • Exercise

    • How to Get Credit for Your Work

    • How to Get Credit for Your Work, Continued

    • Exercise

    • Exercise

    • How to Give a Compliment

    • How to Give a Compliment

    • What to do if Someone Takes Credit for Your Work, Continued

    • How to Receive it with Grace

    • What to do if Someone Takes Credit for Your work

    • Lesson 4: Knowledge Check (#2)

    • Summary

    • Lesson 4 Quiz

  • 6

    Lesson 5: Conflict Resolution

    • Lesson 5: Learning Objectives

    • Overview

    • What is Conflict?

    • Knowledge Check

    • When is Conflict Beneficial?

    • When is Conflict Harmful?

    • Silent Conflict

    • How to Separate the People From the Problem

    • Integrative Negotiation

    • Lesson 5: Knowledge Check

    • How to Identify the Source of a Conflict

    • Exercise

    • The Importance of a Win-Win Outcome

    • When Working With Others, There Will be a Conflict

    • How to Brainstorm Ideas

    • How to Test Out Possible Solutions

    • Summary

    • Lesson 5 Quiz

  • 7

    Next steps

    • You're Almost Done

    • Before you go...

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