Highlights

Here are some of the highlights for this micro-credential.

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the micro-credential

  • Receive a certificate of micro-credential completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

This 15-hr micro-credential will help learners who work in a team environment. You will learn three fundamental team dynamics, including communication, trust, and skills.  Additionally, learners will explore strategies to address conflict.

Review the course curriculum below to see the topics covered.  

Learners who successfully complete the micro-credential will earn a digital badge and certificate of course completion that can be downloaded and shared via social media. 

You will have access to the micro-credential for 90 days to work through the content.

Curriculum

    1. Before We Begin

    2. Welcome

    3. Course Navigation

    4. Learning Outcomes

    1. Lesson 1: Overview

    2. What is a Team?

    3. The Role of Teams in Organizations

    4. Successful Teamwork

    5. Lesson 1: Knowledge Check

    6. Working in a Virtual Environment

    7. Lesson 1: Summary

    8. Discussion Forum: Reflection (Teams)

    9. Lesson 1: Quiz

    1. Lesson 2: Overview

    2. Communication

    3. One-on-One with your Manager

    4. Water Cooler Conversation

    5. Conversations with Shy People

    6. Lesson 2: Knowledge Check #1

    7. Communicating Goals & Resource Needs

    8. How to Give Feedback

    9. Lesson 2: Knowledge Check #2

    10. How to Receive Feedback

    11. Having Conversations if You Are Shy

    12. Lesson 2: Summary

    13. Discussion Forum- Scenario-Based Learning (Constructive Criticism Versus Feedback)

    14. Lesson 2: Quiz

    1. Lesson 3: Overview

    2. What is Trust?

    3. How to Establish and Build Trust

    4. How to Repair Trust

    5. Further Establishing Trust

    6. Lesson 3: Knowledge Check

    7. Lesson 3: Exercises

    8. Apologies

    9. How Games Can Build Trust

    10. Lesson 3: Summary

    11. Discussion Forum: Situational-Based Reflection

    12. Lesson 3: Quiz

    1. Lesson 4: Overview

    2. The Importance of Clarity

    3. Types of Curiosity

    4. Know Your Role

    5. How to Express Curiosity

    6. Lesson 4: Knowledge Check #1

    7. Skills Inventory

    8. How to Get Credit for Your Work

    9. How to Give a Compliment

    10. What to Do if Someone Takes Credit for Your Work

    11. Lesson 4: Knowledge #2

    12. Lesson 4: Summary

    13. Discussion Forum: Situation-Based Reflection

    14. Lesson 4: Quiz

    1. Lesson 5: Overview

    2. What is Conflict?

    3. Beneficial & Harmful Conflict

    4. How to Separate People from the Problem

    5. Lesson 5: Knowledge Check

    6. How to Identify the Source of a Conflict

    7. The Importance of a Win-Win Outcome

    8. How to Brainstorm Ideas

    9. Lesson 5: Summary

    10. Copy of Discussion Forum- Scenario-Based (Conflict Resolution)

    11. Lesson 5: Quiz

About this course

  • $220.00
  • 66 lessons
  • 0 hours of video content

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