HIGHLIGHTS

Here are some of the highlights for this micro-credential.

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the course

  • Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

In this micro-credential, you will learn how to work effectively with upset customers. Learners will learn strategies to support upset customers and manage expectations.

Review the curriculum below to see the topics covered.  

Learners who successfully complete the course will earn a digital badge and certificate of course completion that can be downloaded and shared via social media. 

You will have access to the course for 90 days to work through the content.

Curriculum

    1. Land Acknowledgement

    2. Introduction from Sault College's eLearning Department

    3. Before we begin...

    4. What is asynchronous online self-directed learning?

    5. Learner Resources and Supports

    6. Technology Requirements

    7. Privacy and Accessibility Policies

    8. Navigation

    9. Learner Introductions

    10. Technical Discussion Forum

    11. Frequently Asked Questions

    12. Help & Contact Information

    1. Welcome and Micro-credential Information

    2. Learning Objectives

    1. Lesson 1 Rise file

    2. Lesson 1 Quiz

    3. Discussion Forum: Working With Upset People

    1. Lesson 2 Rise file

    2. Lesson 2 Quiz

    3. Discussion Forum: Personality Differences

    1. Lesson 3 Rise file

    2. Lesson 3 Quiz

    3. Scenario-Based Learning: Communication Styles

    1. Lesson 4 Rise file

    2. Lesson 4 Quiz

About this course

  • $89.00
  • 30 lessons
  • 0 hours of video content