Resolving Conflict
In this short 5-hr online micro-credential, learners will explore the topic of conflict resolution and recognize what conflict is and what causes it. Additionally, learners will learn about the different types of conflict.
Here are some of the highlights for this micro-credential..
No application process, no pre-requisites, open to anyone
Learn at your own pace using a computer, tablet or smartphone
Take up to 90 days to complete the micro-credential.
Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature
In this micro-credential, you will learn about conflict resolution and recognize what conflict is and what causes it. Additionally, learners will learn about the different types of conflict.
Review the curriculum below to see the topics covered.
Learners who successfully complete the micro-credential will earn a digital badge and certificate of course completion that can be downloaded and shared via social media.
You will have access to the micro-credential for 90 days to work through the content.
Before we begin...
Welcome and Micro-credential Information
Navigation
Micro-credential Overview
Modes of Learning
Learning Objectives
Lesson 1: Learning Objectives
Introduction
FREE PREVIEWConflict in General
FREE PREVIEWConflict in General Learning Activity
FREE PREVIEWConflict can be Good or Bad
Causes of Workplace Conflict
Dealing with Conflict
Lesson 1: Quiz
Lesson 1: Summary
Lesson 2: Learning Objectives
Functional Conflict
Dysfunctional Conflict
FREE PREVIEWFunctional/Dysfunctional Activity
Relationship Conflict
FREE PREVIEWTask Conflict
Process Conflict
Status Conflict
FREE PREVIEWTypes of Conflict Learning Activity
Lesson 2: Quiz
Discussion Forum: Reflection and Strategies
Lesson 2: Summary
Lesson 3: Learning Objectives
Introduction
FREE PREVIEWApproaches to Dealing with Conflict
Passive, Aggressive, and Assertive
Methods of Dealing with Conflict Activity
FREE PREVIEWTips for Applying the Assertive Approach
Tips for Applying the Assertive Approach Learning Activity
FREE PREVIEWLesson 3: Quiz
Discussion Forum: Scenario-Based Learning
Lesson 3: Summary
Lesson 4: Learning Objectives
Introduction
Steps to Resolve Conflict
Steps to Resolve Conflict Learning Activity
Conflict Resolution Techniques Video
Lesson 4: Quiz
Lesson 4: Summary
Lesson 5: Learning Objectives
Introduction
Tips for Successful Conflict Resolution
Tips Activity
Lesson 5: Quiz
Lesson 5: Summary
Discussion Forum: Scenario-Based Learning
(Coming Soon)