Resolving Conflict

In this short 5-hr online micro-credential, learners will explore the topic of conflict resolution and recognize what conflict is and what causes it. Additionally, learners will learn about the different types of conflict.

Buy $110.00

HIGHLIGHTS

Here are some of the highlights for this micro-credential..

No application process, no pre-requisites, open to anyone
Learn at your own pace using a computer, tablet or smartphone
Take up to 90 days to complete the micro-credential.
Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

In this micro-credential, you will learn about conflict resolution and recognize what conflict is and what causes it. Additionally, learners will learn about the different types of conflict.

Review the curriculum below to see the topics covered.

Learners who successfully complete the micro-credential will earn a digital badge and certificate of course completion that can be downloaded and shared via social media.

You will have access to the micro-credential for 90 days to work through the content.

Curriculum

1. Before We Begin
2. Welcome
3. Course Navigation
4. Course Overview
1. Lesson 1: Introduction
2. Conflict in General
3. Recognizing and Dealing with Conflict
4. Lesson 1: Quiz
5. Lesson 1: Summary
1. Lesson 2: Introduction
2. Functional and Dysfunctional Conflict
3. Types of Conflict
4. Lesson 2: Quiz
5. Discussion Forum: Reflection and Strategies
6. Lesson 2: Summary
1. Lesson 3: Introduction
2. Approaches to Dealing with Conflict
3. Tips for Applying the Assertive Approach
4. Lesson 3: Quiz
5. Discussion Forum: Scenario-Based Learning
6. Lesson 3: Summary
1. Lesson 4: Introduction
2. Steps to Resolve Conflict
3. Lesson 4: Quiz
4. Lesson 4: Summary
1. Lesson 5: Introduction
2. Tips for Successful Conflict Resolution
3. Lesson 5: Quiz
4. Lesson 5: Summary
5. Discussion Forum: Scenario-Based Learning
1. Course Summary / Survey

About this course

$110.00

Reviews

Excellent

Jennifer De Crisci

Informative!

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