Learning Outcomes

Upon successful completion of this micro-credential, learners should be able to:

  • Recognize common grammatical errors and how to correct them

  • Identify the keys to effective business writing

  • Summarize the tone and voice of Ontario Lottery & Gaming Corporation as it relates to effective business writing techniques

  • Use effective business writing techniques to develop professional emails and letters

This course was developed in partnership with OLG and made possible with support and funding from the Province of Ontario.

In this self-directed course, learners will explore and apply effective business writing skills.  Participants will learn to recognize common grammatical errors and how to correct them.   They will hone their ability to identify the keys to effective business writing.  Discover the tone and voice used in writing effectively.  This course will give you the skills to write professional business emails and letters anywhere.

Learners will have 90 days to complete this course.  Upon successful completion, they will be awarded a certificate of completion and digital badge from Sault College.

Please review the curriculum below.

Course Curriculum

    1. Questionnaire

    1. Welcome

    2. Learning Objectives

    3. Introduction

    4. Pre-Course Email

    1. Ted Talk: Does Grammar Matter?

    2. Grammar: The Basics of Punctuation

    3. Apostrophe

    4. Activity

    5. Comma

    6. Comma Story

    7. Exclamation Point

    8. Period

    9. Question Mark

    10. Punctuation Video Review

    11. Grammar: Common Mistakes

    12. Their, There & They're

    13. Were & We're

    14. Your & You're

    15. To, Too & Two

    16. Expanding Contractions

    17. Quiz

    1. The Puzzle of Effective Business Writing

    2. Know Your Reader

    3. Answer The Five W's

    4. Avoid Jargon

    5. Keep it Short

    6. Use Simple Language

    7. Avoid Symbols and Abbreviations

    8. Use an Active Voice

    9. Activity

    1. The Basics of Sentence Structure

    2. What is a Subject

    3. What is a Predicate?

    4. Common Sentence Mistakes

    5. Sentence Fragments: How to Fix It

    6. Comma Splices

    7. Comma Splices: How to Fix It

    8. Making Two Sentences

    9. Using a Semicolon

    10. How to Use a Semicolon

    11. Using a Joining Word

    12. Joining Words: Coordinating Conjunctions

    13. Joining Words: Subordinating Conjunctions

    14. Transitional Expressions

    1. The Tone & Voice of OLG: General Best Practices

    2. Persona

    3. Knowing Products & Services

    4. Checking Details & History

    5. Active & Positive Voice

    6. Bottom Line Up Front

    7. What is a Positive Voice?

    8. Branding

    9. The Tone and Voice of OLG Video Review

About this course

  • $79.99