Learning Outcomes

Upon successful completion of this short course, learners should be able to:

  • Provide quality customer service skills that adheres to OLG's standards and practices

  • Resolve customer related concerns using OLG's customer service standards and practices

This course was developed in partnership with OLG.  This was developed and made possible with support and funding from the Province of Ontario.  

Learners who complete all six courses in the OLG Learning Series will be able to complete this final learning exercise using virtual reality technology.   Learners will be provided with the required equipment to participate fully in this learning experience, simulating the roles and responsibilities of a Customer Service Specialist in OLG’s Customer Care department.  Please contact Sault College Continuing Education and eLearning at [email protected] to obtain the required equipment.

Learners will have 90 days to complete this course.  Upon successful completion, they will be awarded a certificate of completion and digital badge from Sault College.

Please review the curriculum below.

Virtual Reality Experience

    1. Questionnaire

    1. Let's Get Started

    1. What is Virtual Reality?

    2. Video: What is Virtual Reality?

    1. Required Technology and Equipment

    1. Help and Contact Information

About this course

  • $19.99