Upon successful completion of this short course, learners should be able to:
Operate the various features within Microsoft Teams including the Navigation Bar, Teams and Channels, Tabs, and Chatsd
Use the call feature within Microsoft Teams to answer customer's calls and provide quality customer care and service
Use the calendar feature within Microsoft Teams to schedule and start Teams meetings
Use the various features within a Teams meeting, including the reactions and raise hand tools
Use the profile and account management tool to change the status and account settings
This course was developed in partnership with OLGand made possible with support and funding from the Province of Ontario.
In this self-directed course, learners will explore the features and functions of Microsoft Teams. Learners will develop skills such as opening the tool, using the navigation bar, creating teams and channels for communication. Learn how OLG uses MS Teams to support Customer Care and as a collaboration tool.
Learners will have 90 days to complete this course. Upon successful completion, they will be awarded a certificate of completion and digital badge from Sault College.
Please review the curriculum below.
Questionnaire
Welcome to OLG Customer Care Technology - Microsoft Teams
Introduction
Opening Teams
The Navigation Bar
Teams and Channels
Viewing Teams and Channels
Tabs
Conversations
Conversations - Video
Using @Mentions
@Mentions - Video
Conversations - Reacting
Chat
Starting a New Chat
Pinning Chats
Create and Pin a Chat - Video
Adding People to an Existing Chat
Adding / Removing People From a Group Chat
Muting a Chat
Hiding a Chat
Unhiding a Chat
Popping Out a Chat
Calls
The Dial Pad
Placing a Call
Call Features
Call History
Contacts
How to Make Calls - Video
