Learning Outcomes

Upon successful completion of this short course, learners should be able to:

  • Operate the various features within Microsoft Teams including the Navigation Bar, Teams and Channels, Tabs, and Chatsd

  • Use the call feature within Microsoft Teams to answer customer's calls and provide quality customer care and service

  • Use the calendar feature within Microsoft Teams to schedule and start Teams meetings

  • Use the various features within a Teams meeting, including the reactions and raise hand tools

  • Use the profile and account management tool to change the status and account settings

This course was developed in partnership with OLGand made possible with support and funding from the Province of Ontario.

In this self-directed course, learners will explore the features and functions of Microsoft Teams.  Learners will develop skills such as opening the tool, using the navigation bar, creating teams and channels for communication.  Learn how OLG uses MS Teams to support Customer Care and as a collaboration tool.

Learners will have 90 days to complete this course.  Upon successful completion, they will be awarded a certificate of completion and digital badge from Sault College.

Please review the curriculum below.

Course Curriculum

    1. Questionnaire

    1. Welcome to OLG Customer Care Technology - Microsoft Teams

    2. Introduction

    1. Opening Teams

    2. The Navigation Bar

    1. Teams and Channels

    2. Viewing Teams and Channels

    3. Tabs

    4. Conversations

    5. Conversations - Video

    6. Using @Mentions

    7. @Mentions - Video

    8. Conversations - Reacting

    1. Chat

    2. Starting a New Chat

    3. Pinning Chats

    4. Create and Pin a Chat - Video

    5. Adding People to an Existing Chat

    6. Adding / Removing People From a Group Chat

    7. Muting a Chat

    8. Hiding a Chat

    9. Unhiding a Chat

    10. Popping Out a Chat

    1. Calls

    2. The Dial Pad

    3. Placing a Call

    4. Call Features

    5. Call History

    6. Contacts

    7. How to Make Calls - Video

About this course

  • $79.99