Sault College Corporate Training Institute

Before we begin...

Welcome and Micro-credential Information

Navigation

Learning Outcomes

Lesson 1: Modes of Learning

Lesson 1: Learning Objectives

Introduction to Module 1: What is a Crisis?

What Exactly is a Crisis?

Three Categories of Crises

Examples of Crises

Types of Crises Continued

Confrontation or Terror Attacks

Knowledge Check

12 Types of Organizational Events

Lesson 1: Summary

Lesson 2: Modes of Learning

Lesson 2: Learning Objectives

Introduction to Module 2: Introducing Crisis Management

Definition of Crisis Management

What is Crisis Management?

Ivey Business Journal Says It Best

Quick Overview of Crisis Management

Why is Crisis Management Important?

Crisis Management in the 21st Century

The 3 Stages of Crisis Management

More About the Three Stages

The Many Different Approaches to Crisis

Contingency Theory

Pro-Active vs Reactive Crisis Management Model

Stakeholder Theory of Crisis Management

Scenario-Based vs Capacity-Based Model

Knowledge Check

Lesson 2: Summary

Lesson 2 - Quiz

Lesson 3: Modes of Learning

Lesson 3: Learning Objectives

Introduction to Module 3: Crisis Management

Prepare!

Crisis Management Models

The 3-Stage Crisis Management Model

The 3-Stage Model: Pre-Crisis – Crisis Detection

The 3-Stage Model: Pre-Crisis - Prevention

The 3-Stage Model: Pre-Crisis - Preparedness 

The 3-Stage Model: Crisis Response

The 3-Stage Model: Post-Crisis

Overview of 3-Stage Model

Fink’s Crisis Model

Mitroff’s 5-Stage Crisis Management Model

Commonalities Between the Models

Comparison of Models

Lesson 3: Summary

Lesson 3: Quiz

Lesson 4: Modes of Learning

Lesson 4: Learning Objectives

Introduction to Module 4: Crisis Management Strategies

Creating a Crisis Management Plan

Creating a Crisis Management Plan in 6 Steps

Three Parts to a Crisis Management Plan

Preparing for the Crisis

Preparing for a Crisis: Create a Crisis

Preparing for a Crisis: Monitor Social Media and Customer Complaints

Addressing the Crisis: 5 Steps to Take

Communication Plan

Summary of Strategies

Lesson 4: Summary

Lesson 4- Quiz

Lesson 5: Modes of Learning

Lesson 5: Learning Objectives

Introduction to Module 5: Crisis Communication Strategies

Importance of Crisis Communication

Situational Crisis Communications Theory

Three Important Things to Know About Crisis Communication

Crisis Communication for Different Audiences

Communication for Different Audiences: Internal Employees

Communication for Different Audiences: News Media

Communication for Different Audiences: News Media

Communication for Different Audiences: Social Media

Communication for Different Audiences: Social Media - Video

Crisis Management’s Top 10

Lesson 5: Summary

Are You Ready for the Final Quiz?

Lesson 5: Quiz

Conclusion