Free Mini-Course: Telephone and Email Basics
In this 30-minute online mini-course, learn how to use email and telephones in the workplace.
Here are some of the highlights for this course.
No application process, no pre-requisites, open to anyone
Learn at your own pace using a computer, tablet or smartphone
Take up to 30 days to complete the course
Before we begin...
Welcome and Course Information
Course Navigation
Course Learning Outcomes
Lesson 1: Learning Objectives
Lesson 1: Introduction
Why take this course?
Eight components of communication
8 Components of Communication Knowledge Check
Knowledge Check # 1
What makes something professional?
Knowing your AUDIENCE
EXERCISE: Identifying an audience
AUDIENCE
Lesson 1: Summary
Lesson 1: Quiz
You're Almost Done
Before you go...