Communication Essentials

This 5-hour online micro-credential is designed for anyone interested in improving their communication skills. Learners will explore skills such as communication, active and reflective listening, verbal and written communications.

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Highlights

Here are some of the highlights of this micro-credential.

Flexible

No admission requirements, no application process, no pre-requisites, and open to anyone.
Online Learning

Learn at your own pace using a computer, tablet or smartphone.
90 Days

Take up to 90 days to complete the course.
Digital Badge

Receive a certificate of course completion and digital badge for successfully completing the course, which can be shared on social media, downloaded as a PDF, or even embedded in an email signature.

Curriculum

1. Before we begin...
2. Welcome and Information
3. Navigation
4. Learning Outcomes
1. Learning Modalities
2. Lesson 1: Learning Objectives
3. Lesson 1: Introduction
4. Lesson 1: Communication is Central to Perception 1/2
5. Lesson 1: Communication is Central to Perception 2/2
6. Lesson 1: Communication Represents You and Your Employer
7. Lesson 1: What is Communication?
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8. Lesson 1: Communication Skills Are Desired by Business and Industry
9. Lesson 1: Eight Components of Communication
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10. Lesson 1: Eight Components of Communication Knowledge Check
11. Lesson 1: Defining Communication
12. Lesson 1: Interference
13. Lesson 1: Summary
14. Discussion Forum: Reflection, Communication Breakdown
15. Lesson 1: Quiz
1. Lesson 2: Learning Objectives
2. Lesson 2: Introduction
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3. Lesson 2: Active Listening
4. Lesson 2: Elements of Active Listening
5. Lesson 2: Open-Ended and Closed Questions
6. Lesson 2: Reflective Listening
7. Lesson 2: Elements of Reflective Listening
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8. Lesson 2: Reflective Listening Statements
9. Lesson 2: Reflective Listening Statements Learning Activity
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10. Lesson 2: Benefits of Active Listening
11. Lesson 2: Benefits of Reflective Listening
12. Lesson 2: Active and Reflective Listening
13. Lesson 2: Summary
14. Discussion Forum: Active and Reflective Listening
15. Lesson 2: Quiz
1. Lesson 3: Learning Objectives
2. Lesson 3: Introduction
3. Lesson 3: Verbal Communication
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4. Lesson 3: Intrapersonal Communication
5. Lesson 3: Intrapersonal Intelligence and Communication
6. Lesson 3: Interpersonal Communication
7. Lesson 3: Verbal Communication Learning Activity
8. Lesson 3: Small Group Communications
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9. Lesson 3: Pros and Cons of Small Groups
10. Lesson 3: Public Communications
11. Lesson 3: Presentation Tips
12. Lesson 3: Presentation Tips Learning Activity
13. Lesson 3: Summary
14. Lesson 3: Quiz
1. Lesson 4: Learning Objectives
2. Lesson 4: Introduction
3. Lesson 4: Types of Non-Verbal Communication
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4. Lesson 4: Importance of Non-Verbal Communications
5. Lesson 4: Reading Body Language 1/2
6. Lesson 4: Reading Body Language 2/2
7. Lesson 4: Improving Non-Verbal Communication
8. Lesson 4: Summary
9. Discussion: Non-Verbal Communication
10. Lesson 4: Quiz
1. Lesson 5: Learning Objectives
2. Lesson 5: Introduction
3. Lesson 5: Written Communication
4. Lesson 5: Transactional Communication
5. Lesson 5: Factors Affecting Transactional Communication
6. Lesson 5: Informational Communication
7. Lesson 5: Instructional Communication
8. Lesson 5: Transactional Communication Learning Activity
9. Lesson 5: General Guidelines of Written Communication
10. Lesson 5: Clarity
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11. Lesson 5: Conciseness
12. Lesson 5: Tone
13. Lesson 5: Active and Passive Voice
14. Lesson 5: Editing
15. Lesson 5: Creating Accessible Documents
16. Lesson 5: Summary
17. Lesson 5: Quiz
1. You're Almost Done!
2. Before you go...

About this course

$89.00
77 lessons
0 hours of video content

Author

Course Author Renée Gendron

Renée Gendron is principle/owner of Vitae Dynamics. She extends business consultation services to SMEs to help them develop their ecosystem, develop resources, and prosper. She also extends custom workshops to develop skills, leadership, and conflict resolution abilities. She is keenly interested in larger economic processes and systems, and facilitates an online course on social entrepreneurship for Sault College.