HIGHLIGHTS

Here are some of the highlights for this micro-credential..

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the micro-credential

  • Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

In this micro-credential, you will learn about "upward" or "internal communication" within organizations.  Learners will explore how employees can directly communicate with their reporting manager and upper management within an organization.

The purpose of upward communication is to provide feedback and suggestions regarding the day-to-day operations of the company.  Upward communication is ever increasing in popularity among organizations to encourage a participative work culture.

This course is of interest to anyone from front-line associates to line managers that want to implement a culture within a department, organization, or company that encourages open feedback. 

Review the course curriculum below to see the topics covered.  

Learners who successfully complete the course will earn a digital badge and certificate of course completion that can be downloaded and shared via social media. 

You will have access to the course for 90 days to work through the content.

Curriculum

    1. Before We Begin

    2. Welcome

    3. Course Navigation

    4. Learning Outcomes

    5. Technical Discussion Forum

    6. Learner Engagement Discussion Forum

    1. Lesson 1: Introduction

    2. Providing Feedback & Suggestions

    3. Motivating Employees

    4. A Favourable Working Environment

    5. Discussion Forum: Reflection Providing Feedback and Suggestions

    6. Lesson 1: Summary

    1. Lesson 2: Introduction

    2. Face-To-Face Conversations

    3. Telephone Conversations

    4. Written Conversations: E-mail

    5. Written Conversations: Text Messaging

    6. Frequency

    7. Amount of Detail

    8. Discussion Forum: Situational Based Learning (Supervisor & Employee)

    9. Lesson 2: Summary

    1. Lesson 3: Introduction

    2. Effective Workplace Communication

    3. Communication Skills

    4. Gathering Feedback - Sideways

    5. Discussion Forum: Scenario-Based Learning (Sandra & Lori)

    6. Lesson 3: Summary

    1. Lesson 4: Introduction

    2. Be Clear & Pay Attention

    3. Be An Active Listener

    4. Establishing Value & Open Communication

    5. Body Language & Challenges

    6. Emotions & Hierarchy

    7. Lesson 4: Summary

    1. Final Quiz

    2. Almost Done!

About this course

  • $89.00
  • 36 lessons
  • 0 hours of video content

Reviews

4 star rating

student

Jill Burdeniuk

great info

great info

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