Course Highlights

Here are some of the highlights for this course.

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the course

  • Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

About this Course

In this course, you will learn about "upward" or "internal communication" within organizations.  Learners will explore how employees can directly communicate with their reporting manager and upper management within an organization.

The purpose of upward communication is to provide feedback and suggestions regarding the day-to-day operations of the company.  Upward communication is ever increasing in popularity among organizations to encourage a participative work culture.

This course is of interest to anyone from front-line associates to line managers that want to implement a culture within a department, organization, or company that encourages open feedback. 

Review the course curriculum below to see the topics covered.  

Learners who successfully complete the course will earn a digital badge and certificate of course completion that can be downloaded and shared via social media. 

You will have access to the course for 90 days to work through the content.

Course curriculum

  • 1

    Welcome to the course!

    • Before we begin...

    • Welcome and Course Information

    • Introduction

    • Course Navigation

    • Learning Objectives

  • 2

    Lesson 1: Introduction to Upwards Communication

    • Lesson 1: Learning Objectives

    • Introduction

    • Providing Feedback

    • Providing Suggestions

    • Relieving Employee's Emotions

    • Motivating Employees

    • Knowledge Check

    • Facilitating Collective Decision Making

    • Developing Creativity and Innovative Ideas

    • Developing a Favourable Working Environment

    • Learning Activity

    • Lesson Summary

  • 3

    Lesson 2: Communications Medium

    • Lesson 2: Learning Objectives

    • Introduction

    • Communications Channels

    • Face to Face Conversations

    • Benefits of Face to Face Conversations

    • Learning Activity

    • Telephone Conversation

    • Learning Activity

    • Video- How to Sound Confident on the Phone

    • Written Conversations- Email

    • Learning Activity

    • Pros of Text Messaging

    • Cons of Text Messaging

    • Video- How to Text Professionally

    • Learning Activity

    • Frequency

    • Clarify Communication Preferences

    • Summarize and Present Recommendations

    • Learning Activity

    • It's all in the Details

    • Deliver Clear and Concise Messages

    • Learning Activity

    • Lesson Summary

  • 4

    Lesson 3: Effective Communication in the Workplace

    • Lesson 3: Learning Objectives

    • Introduction

    • Effective Workplace Communication

    • Why it's Important

    • Learning Activity

    • Video- Communication Skills in the Workplace

    • Learning Activity

    • Gathering Feedback- Sideways

    • Learning Activity

    • Communicating Up from Employees to Leaders

    • Learning Activity

    • Lesson Summary

  • 5

    Lesson 4: Effective Conversations

    • Lesson 4: Learning Objectives

    • Introduction

    • Clearly State What You Need

    • Pay Attention to Your Boss's Communication Preferences

    • Be an Active Listener

    • Learning Activity

    • Showing Value

    • Establishing a Line of Open Communication

    • Be Aware of Your Body Language

    • Beating Around the Bush

    • Hiding Your Mistakes and Challenges

    • Avoid Emotions

    • Going Over Someone's Head

    • Lesson Summary

  • 6

    Next steps

    • You're Almost Done

    • Before you go...

    • References Used to Develop This Course