Here are some of the highlights for this micro-credential..

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the micro-credential

  • Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

In this free mini-course, you will learn about "upward" or "internal communication" within organizations.  Learners will explore how employees can directly communicate with their reporting manager and upper management within an organization.

The purpose of upward communication is to provide feedback and suggestions regarding the day-to-day operations of the company.  Upward communication is ever increasing in popularity among organizations to encourage a participative work culture.

This course is of interest to anyone from front-line associates to line managers that want to implement a culture within a department, organization, or company that encourages open feedback. 

Review the course curriculum below to see the topics covered.  

You will have access to the course for 90 days to work through the content.


  • 1

    Welcome to the course!

    • Before we begin...

    • Welcome and Micro-credential Information

    • Introduction

    • Navigation

    • Learning Outcomes

    • Technical Discussion Forum

    • Learner Engagement Discussion Forum

  • 2

    Lesson 1: Introduction to Upwards Communication

    • Lesson 1: Learning Objectives

    • Introduction

    • Providing Feedback

    • Providing Suggestions

    • Relieving Employee's Emotions

    • Motivating Employees

    • Knowledge Check

    • Facilitating Collective Decision Making

    • Developing Creativity and Innovative Ideas

    • Developing a Favourable Working Environment

    • Learning Activity

    • Lesson 1: Summary

  • 3

    Next steps

    • You're Almost Done

    • Before you go...

    • References


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