HIGHLIGHTS

Here are some of the highlights for this micro-credential..

  • No application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet or smartphone

  • Take up to 90 days to complete the micro-credential.

  • Receive a certificate of course completion and digital badge for successfully completing the course which can be shared on social media (e.g. LinkedIn, Facebook, Twitter), downloaded as a PDF, or even embedded in an email signature

Micro-credential Overview

In this micro-credential, you will learn about conflict resolution and recognize what conflict is and what causes it.  Additionally, learners will learn about the different types of conflict.

Review the curriculum below to see the topics covered.  

Learners who successfully complete the micro-credential will earn a digital badge and certificate of course completion that can be downloaded and shared via social media. 

You will have access to the micro-credential for 90 days to work through the content.

Curriculum

    1. Before we begin...

    2. Welcome and Micro-credential Information

    3. Navigation

    4. Micro-credential Overview

    5. Modes of Learning

    6. Learning Objectives

    1. Lesson 1: Learning Objectives

    2. Introduction

      FREE PREVIEW
    3. Conflict in General

      FREE PREVIEW
    4. Conflict in General Learning Activity

      FREE PREVIEW
    5. Conflict can be Good or Bad

    6. Causes of Workplace Conflict

    7. Dealing with Conflict

    8. Lesson 1: Quiz

    9. Lesson 1: Summary

    1. Lesson 2: Learning Objectives

    2. Functional Conflict

    3. Dysfunctional Conflict

      FREE PREVIEW
    4. Functional/Dysfunctional Activity

    5. Relationship Conflict

      FREE PREVIEW
    6. Task Conflict

    7. Process Conflict

    8. Status Conflict

      FREE PREVIEW
    9. Types of Conflict Learning Activity

    10. Lesson 2: Quiz

    11. Lesson 2: Summary

    1. Lesson 3: Learning Objectives

    2. Introduction

      FREE PREVIEW
    3. Approaches to Dealing with Conflict

    4. Passive, Aggressive, and Assertive

    5. Methods of Dealing with Conflict Activity

      FREE PREVIEW
    6. Tips for Applying the Assertive Approach

    7. Tips for Applying the Assertive Approach Learning Activity

      FREE PREVIEW
    8. Lesson 3: Quiz

    9. Lesson 3: Summary

    1. Lesson 4: Learning Objectives

    2. Introduction

    3. Steps to Resolve Conflict

    4. Steps to Resolve Conflict Learning Activity

    5. Conflict Resolution Techniques Video

    6. Lesson 4: Quiz

    7. Lesson 4: Summary

    1. Lesson 5: Learning Objectives

    2. Introduction

    3. Tips for Successful Conflict Resolution

    4. Tips Activity

    5. Lesson 5: Quiz

    6. Lesson 5: Summary

About this course

  • $110.00
  • 51 lessons
  • 0 hours of video content

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