Highlights

Here are some of the highlights for this micro-credential.

  • No admission requirements, no application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet, or smartphone

  • Take up to 90 days to complete this short course

  • Receive a Sault College certificate of completion and digital badge for successfully completing the course which can be shared on social media, downloaded as a PDF, or embedded in an email signature

Course Description

This short course was developed in partnership with Ontario Lottery and Gaming Corporation (OLG).  This was developed and made possible with support and funding through the Province of Ontario.

In this short four-hour self-directed online course, learners will explore an overview of the Ontario Lottery and Gaming Corporation Customer Care Department. Learners will learn about the customer care and customer care roles within OLG, as well as the different departments such as retailer services, finance support, technical retailer, customer support, and several others. 

Learners will have 90 days to complete this short course, and once they successfully complete the course, they will be awarded a certificate of completion and digital badge from Sault College.

Please see the learning outcomes and curriculum for this course below.

Learning Outcomes

Upon successful completion of this short course, learners should be able to:

  • Define Customer Care as it relates to Ontario Lottery and Gaming (OLG) Corporation

  • Identify the various Customer Care roles and departments within OLG

Course curriculum

    1. Questionnaire

    1. Welcome to Overview of OLG Customer Care

    2. Introduction

    1. What is Customer Care?

    2. Customer Care Roles

    1. Customer Care Departments

    2. Retailer Services

    3. Retailer Services: Technical Retailer Support

    4. Technical Retailer Services Interaction

    5. Retailer Services: Retailer Administration & Finance Support

    6. Technical Retailer Administration & Finance Interaction

    7. Retailer Services: Inside Sales

    8. Retailer Inside Sales Interaction

    9. Customer Support

    10. Customer Support - Lottery

    11. Customer Support - Lottery Interaction

    12. Customer Support - Lottery Player Protection

    13. Digital Support

    14. Digital Support Interaction

    15. Resource Planning

    16. Shared Services

    1. Survey

    2. Summary

    3. Final Quiz

    4. You're Almost Done

    5. Attributions

About this course

  • $59.99
  • 26 lessons
  • 0 hours of video content

Content Contributor and Partner

Ontario Lottery & Gaming Corporation (OLG)

Classified as an Operational Enterprise Agency of the Province of Ontario, Ontario Lottery and Gaming Corporation provides gaming entertainment in an efficient and socially responsible manner that maximizes economic benefits for the people of Ontario, related economic sectors and host communities. Since 1975, OLG has provided approximately $55 billion to the people and the Province of Ontario.