Here are some of the highlights for this micro-credential

  • No admission requirements, no application process, no pre-requisites, open to anyone

  • Learn at your own pace using a computer, tablet, or smartphone

  • Take up to 90 days to complete this short course

  • Receive a Sault College certificate and digital badge for successfully completing the course which can be shared on social media, downloaded as a PDF, or embedded in an email signature

Course Description

This short course was developed in partnership with Ontario Lottery and Gaming (OLG) Corporation.  This was developed and made possible with support and funding through the Province of Ontario.

In this 10-hr online self-directed course, learners will learn how to use Ontario Lottery & Gaming (OLG) Corporation's Customer Care Technology, particularly Microsoft Teams.  Learners will discover how to operate Microsoft Teams, including how to open Teams,  use the Navigation Bar, and create new Teams and Channels.  Lastly, learners will learn how OLG currently uses Microsoft Teams to support customer care and ensure that customers' needs and requests are addressed in a timely manner.

Learning Outcomes

Upon successful completion of this short course, learners should be able to:

  • Operate the various features within Microsoft Teams including the Navigation Bar, Teams and Channels, Tabs, and Chatsd

  • Use the call feature within Microsoft Teams to answer customer's calls and provide quality customer care and service

  • Use the calendar feature within Microsoft Teams to schedule and start Teams meetings

  • Use the various features within a Teams meeting, including the reactions and raise hand tools

  • Use the profile and account management tool to change the status and account settings

Course Curriculum

    1. Questionnaire

    1. Welcome to OLG Customer Care Technology - Microsoft Teams

    2. Introduction

    1. Opening Teams

    2. The Navigation Bar

    1. Teams and Channels

    2. Viewing Teams and Channels

    3. Tabs

    4. Conversations

    5. Conversations - Video

    6. Using @Mentions

    7. @Mentions - Video

    8. Conversations - Reacting

    1. Chat

    2. Starting a New Chat

    3. Pinning Chats

    4. Create and Pin a Chat - Video

    5. Adding People to an Existing Chat

    6. Adding / Removing People From a Group Chat

    7. Muting a Chat

    8. Hiding a Chat

    9. Unhiding a Chat

    10. Popping Out a Chat

    1. Calls

    2. The Dial Pad

    3. Placing a Call

    4. Call Features

    5. Call History

    6. Contacts

    7. How to Make Calls - Video

About this course

  • $149.99
  • 56 lessons
  • 0 hours of video content

Content Contributor & Partner

Ontario Lottery & Gaming Corporation (OLG)

Classified as an Operational Enterprise Agency of the Province of Ontario, Ontario Lottery and Gaming Corporation provides gaming entertainment in an efficient and socially responsible manner that maximizes economic benefits for the people of Ontario, related economic sectors and host communities. Since 1975, OLG has provided approximately $55 billion to the people and the Province of Ontario.