These short courses were developed in partnership with Ontario Lottery and Gaming Corporation (OLG). The was developed and made possible with support and funding through the Province of Ontario.

Learning Outcomes

Upon successful completion of this OLG learning series, learners should be able to:

  • Describe the overview and history of Ontario Lottery and Gaming Corporation, including is business overview and operations

  • Explain the various customer service areas within OLG's Customer Care department

  • Recognize the ways that customer service skills are applied to support OLG's customers, including diverse customers and individuals with disabilities

  • Create customer care related letters and emails that are professional and grammatically correct

  • Operate Microsoft Teams as a primary tool to provide quality customer care

  • Operate Microsoft Dynamics to support and maintain positive customer service relationships

Learning Series

This OLG Learning Series includes the following short courses:

Content Contributor and Partner

Ontario Lottery & Gaming Corporation (OLG)

Classified as an Operational Enterprise Agency of the Province of Ontario, Ontario Lottery and Gaming Corporation provides gaming entertainment in an efficient and socially responsible manner that maximizes economic benefits for the people of Ontario, related economic sectors and host communities. Since 1975, OLG has provided approximately $55 billion to the people and the Province of Ontario.